Fall
2008 Conference on Compulsive Theft & Spending
takes place Saturday September 27, 2008 in
Detroit! Super Early Bird Discount--register by
July 1st! Space is limited! See www.theshulmancenter.com
or any of our websites for information and
registration. Also, Mr. Shulman's new book
Bought
Out and $pent! Recovery from Compulsive $hopping
and $pending available
now! Purchase through Mr. Shulman or through
our websites.
HAPPY
SUMMER! Happy Fourth of
July!
A SIGN OF THE
TIMES? RECENT STUDY CITES INCREASE IN
SHOPLIFTING AND EMPLOYEE THEFT: BUT WHAT'S
MISSING?
__________________________________
Please take a
moment to read the following article which
recently was published in USA Today and likely was
syndicated in newspapers across the
country.
Need and greed
driving up theft, cops and retailers
say
BY CHRISTINE DUGAS •
USA TODAY • June 23, 2008
One
morning last month, the manager of a Stop &
Shop in Methuen, Mass., noticed a man with a young
daughter leave the store without paying for
several bags of shrimp. When police arrived, they
found something else on him, too: 20 cans of baby
formula.
Call
it a sign of the times. Shoplifting seems to be
rising at many retail chains, and experts are
pointing to the economy as a prime cause.
"Wages
aren't keeping up with inflation -- especially the
price of food and energy," said Diane Swonk, chief
economist at Mesirow Financial. "It just leaves
less money for everything else, and that breeds a
lot of temptation."
Retail
and law enforcement experts said they've seen an
increase in store theft -- and not only from
customers.
"It's
clear that both employee theft and shoplifting are
up," said Richard Hollinger, professor of
criminology at the University of Florida who
compiles the annual National Retail Security
Survey. "A lot of people are on the financial
edge."
When
116 retailers were surveyed recently about
shoplifting, 74% said they believed that
shoplifting incidents last year had risen from
2006, according to the National Retail Federation.
And when a smaller group of retailers was asked
about shoplifting so far this year, nearly all
said it was continuing to rise, said Joe LaRocca,
vice president of loss prevention at the National
Retail Federation. They also said the economy had
been a contributing factor.
All
told, retail theft is estimated to cost about
$40.5 billion a year. And those who don't shoplift
end up paying for it: Stores pass on much of their
loss in the form of higher prices.
"Retailers
can't afford to just eat that loss," Hollinger
said. "Their margins aren't large enough. So this
hits right on the bottom line."
Here
are some other reasons the sluggish economy is
thought to be contributing to the increase in
shoplifting:
•
Rising prices and debt. "Unfortunately,
it's to be expected that when the economy moves
into a slowdown, and families have difficulties
meeting week-to-week and month-to-month bills,
shoplifting is going to go up," said Bruce
Hutchinson, professor of economics at the
University of Tennessee at Chattanooga.
Most
police departments don't collect data on the
profiles of shoplifting suspects. But some who
deal directly with the problem have detected a
shift.
"The
shoplifter of the past was mostly trying to fuel a
drug habit," said Sgt. Alfred Pratt of the police
department for Shrewsbury, Mass. "But we've seen a
change as the economy has declined. More common,
everyday items are being stolen, such as
groceries."
Samyah
Jubran, an assistant district attorney general in
Knoxville, Tenn., also said she has seen more food
theft.
•
Fewer store clerks. Stores are looking to
trim costs. One easy way is to reduce the number
of sales clerks on the floor. With fewer employees
greeting people at the door and watching shoppers
walk the aisles, it's easier for shoplifters to
grab and stash merchandise.
If
stores "don't have a lot of people on duty in the
store, particularly in these big-box stores,"
Hollinger noted, "it leaves what are called dead
zones. That's where shoppers can stuff things up
their shirts or in their pocketbooks, take off the
tags and do all sorts of things."
•
Job turnover. Whether it's sales associates
or store managers, turnover is a leading predictor
of employee theft, Hollinger said. In 2006,
retailers estimated that employee theft had caused
47% of their company losses, according to his most
recent National Retail Security Survey.
Hollinger's survey found that employees accounted
for nearly half the total cost of retail
theft.
Many
employees who are caught are dismissed and made to
pay restitution, but are not prosecuted, Hollinger
said.
•
Rise in organized retail crime. The
economic slowdown has led many shoppers to seek
deeply discounted products through the Internet,
said Paul Jones of the Retail Industry Leaders
Association.
Exploiting
the opportunity, criminal teams are zeroing in on
retail products and selling them cheaply,
authorities said. "It's become more lucrative for
them," Jones said.
Gangs
of professional thieves account for $15 billion to
$30 billion in retail losses every year, the FBI
and the retail federation estimated in 2005. This
year, 85% of retailers said they thought they'd
been victims of criminal enterprises in the past
12 months, according to a survey the retail
federation released this month.
The
Internet has made it much easier for thieves to
sell more stolen items, because "they used to have
to sell at a garage sale or flea market or through
a fence, and those were generally local," said
Mike Keenan, director of loss prevention at
Mervyns department stores. Now, he noted, it's
easier to use the Internet to unload products
across the world.
Many
people are willing to grab those deals, even if
they suspect they might be buying stolen
goods.
"Consumers
are looking for a big bang for their buck," said
Swonk, the economist at Mesirow Financial. "If
it's stolen goods, they're going to get it at a
better price than at the retailer. It's creating
another market."
________________________________________________________________________________________
I am encouraged any
time I see an article sounding the alarm about
shoplifting or employee theft. This article makes
sense on a basic level: when the economy hiccups,
many people have less money to buy essentials. But
what the article fails to do, in my opinion, is
more broadly address the scope of shoplifting and
employee theft; instead, it seems to reduce people
who steal into two main camps: those who steal out
of greed and those who steal out of economic need.
This is inaccurate. If 1 out of 11 people shoplift
(according to the National Association for
Shoplifting Prevention) and if 75% of employees
steal from work (according to the U.S. Chamber of
Commerce) it's safe to say that why people steal
is more complex than we think.
First of
all, I'd like to say that there's rarely an excuse
for stealing. When times are tough, there's
usually got to be other ways to make ends meet.
Unfortunately, desperate times often bring out
desperate behavior. We don't think our clearest
under stress. That's not an excuse, it's just
being realistic. We have to be careful to
distinguish between "need to steal" and "perceived
need to steal." It may be one thing to shoplift
"life-saving medicine" or basic staple food; it's
quite another to steal "discretionary" items which
one has become accustomed to having but can no
longer realistically afford. For many, keeping up with the Joneses is a
full-time job!
But the biggest
missing piece in this article is the total absence
of mention that statistics and research show that
most people shoplift or commit employee theft not
out of economic need or greed but in response to
life's stressors. In other words, "it's emotions,
stupid!" Now, certainly a faltering economy brings
up a multitude of strong emotions for many: fear,
depression, anger, hopelessness, shock--just to
name a few. It's an important distinction to make
but is often missed: it's not the lack of money
that makes someone steal--maybe not even the
perceived lack of money--but, rather, it's the
thoughts and feelings behind the circumstances
which make certain people more vulnerable to "act
out."
Further, there's no mention of how
shoplifting, employee theft and stealing in
general can become addictive responses to life's
stressors (including financial) and that, again,
an increase in theft behaviors may be more
attributable to strong emotional responses and
perceived lack of choices that a drop in income,
an increase in bills, or the economy's overall
health. Research shows that all addictions
increase during tough economic times: drinking,
drugging, gambling, eating, shopping, sex, TV,
work, Internet--you name 'em.
The article
also perpetuates the myth of the typical
shoplifter when the Massachusetts sergeant states
"the shoplifter of the past was mostly trying to
fuel a drug habit." My best estimation is that
only 10-20% of shoplifters are drug addicts who
steal to support their habit. The same is true for
employees who steal from work.
When the
economy falters, a cascade of events happen: more
stress, more illness, more divorce, more death,
loss of home, loss of lifestyle, loss of security,
loss of identity, resurfacing of painful past
memories or loss, and the traumatic loss of a
sense or basic protection and fairness in life.
When an employee knows he or she is about to lose
a job after years of faithful service--sure, loss
of income is on one's mind, but even greater
feelings of betrayal and loss of control
may be the primary motivation for stealing. When
the typical shoplifter steals a nice purse or a
blouse or a CD or DVD, those aren't necessity
items per se but often the shoplifter can feel
"entitled" to shoplift in the face of life's
losses and injustices.
Again, this is not
to excuse stealing but, rather, to better and more
accurately understand it. It's also important to
understand why people steal so we might better
prevent or treat it. We still rarely even use the
word "treat" when dealing with theft. There are
either "plain thieves" who, assumedly, deserve
harsh punishment, or "the impoverished or
financially strapped" who may garner some sympathy
but then what? Obviously, if we have a stronger
economy, more job security, better benefits, lower
cost of goods, and a more tightly-woven safety
net, there would be less need to steal--real or
perceived--not just because of finances but
because of emotions. We would feel more at ease,
more connected, more supported. When we feel all
alone, the law of the jungle reigns: everyone for
himself.
It is important for each of us to
remember if or when times are tough that there are
always other ways to survive besides stealing.
Sometimes, drastic measures are the only way out
such as letting a home fall into foreclosure,
going without health insurance, selling prized
possessions, or greatly downscaling or lifestyles.
We may also have to ask for help--despite our
pride--from family, friends, governmental
agencies, religious institutions, charities, or
elsewhere. We may have to put on our thinking caps
and find new and creative (and legal!) ways to
earn income.
Do stores and employers have
any role to play in all this besides cat and cop?
Most reasonable persons could agree how
short-sighted most corporations have been about
overpaying their executives compared to their core
staff or how nickel-and-diming employees out of
raises, bonuses and benefit actually breeds
resentment and theft. And what about the
hypocrisy of the few at the top who skim and steal
(The American Society of Employers estimates that
55% of employee theft is perpetrated my company
owners, managers, and supervisors). It appears
many stores treat the war on shoplifting like the
war on drugs--and it's unwinnable. Rarely does a
retailer or loss prevention worker wish to
acknowledge that most shoplifting--any
shoplifting--is other than plain thievery less
they appear "soft on theft." Of course, most
retailers and loss prevention personnel are
focused on organized theft rings and most other
theft is falling through the cracks.
When
we get real about why people steal--aside from
economic need and greed--we will see more
progressive approaches, including treatment, to
the growing problem of theft. For
example, casinos acknowledge--to varying
degrees--that a proportion of their clients are
compulsive gamblers. Casinos post the Gamblers
Anonymous hotline and chip in funds to assist with
free counseling for those afflicted. Many casinos
even have "self-exclusion" programs which allow
gamblers to "ban themselves" by tagging their IDs
if they try to re-enter. Could this be the future
with retailers? Further, bartenders are trained to
cut off problem drinkers. And in response to the
growing problem of obesity, high cholesterol,
diabetes, and heart disease, even many fast food
restaurants stepped up to the plate and cut
trans-fat use, eliminated "super-size" menu items,
and increased "heart-smart" choices.
Things are not just black and white. Theft
in America is rising for many complex and
inter-related reasons. The sooner we take note,
the quicker we can take actions that actually can
help turn our economy around.
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Fall 2008 Conference on
Compulsive Theft & Spending takes
place Saturday September 27, 2008 in Detroit! See
our website www.theshulmancenter.com for info
and registration. Also, Mr. Shulman's new
book Bought Out and $pent! Recovery
from Compulsive $hopping and
$pending available now and may be
purchased through Mr. Shulman directly or through
any of our websites.
MAY/JUNE
Mr.
Shulman continues to assist with
a documentary on American excess called
"American Dream: The Movie" www.americandreamthemovie.com
Mr.
Shulman will be featured in a 2009 book on
recovery in the USA called "America Anonymous" by
Benoit-Denizen Lewis.
Mr. Shulman is working with MSNBC on a
series on addiction--including shoplifting
addiction to be aired in September
2008.
May 27th--Mr. Shulman
co-presented a local free lecture and discussion
on "Affluenza and Super-Consumerism" with
Professor Michael Whitty in Royal Oak,
Michigan.
Mr. Shulman is working with A
& E TV's "Intervention" show on a shoplifting
addiction segment.
June 21st--Mr.
Shulman co-presented again with Professor
Michael Whitty on "Affluenza and
Super-Consumerism" in Detroit,
Michigan.
June 29th--Mr. Shulman was
featured in an article in The Washington Post by
Nancy Trejos on cosumer credit card debt and
compulsive
shopping/spending.
JULY/AUGUST
Mr.
Shulman is working with CNN on a story about how
the faltering economy has led to more people
shoplifting out of basic need and
necessity.
BEYOND...
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Related Sites by Terrence
Shulman: |
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Products
for
Purchase--SALE!
Mr. Shulman's 75 Minute
DVD Power Point Presentation on Employee Theft at
Livonia, Michigan Financial Manager's Conference
10/19/06. $75.00
Mr. Shulman's 75 Minute
DVD Power Point Presentation on Employee Theft at
Louisville, Kentucky Business in Industry
Conference 9/19/07. $75.00
Mr. Shulman's two books "Something for
Nothing: Shoplifting Addiction & Recovery" and
"Biting The Hand That Feeds: The Employee Theft
Epidemic... New Perspectives, New Solutions" are
availabe for $25.00 each (includes
shipping/handling) or both for $45.00 (includes
shipping/handling).
Mr. Shulman's 90 minute
DVD Power Point presentation for young people:
"Theft and Dishonesty Awareness Program."
$75.00
Mr. Shulman's 33 minute
psycho-educational DVD: "The Disease of Something
for Nothing: Shoplifting and Employee Theft."
$50.00
First International Conference on
Theft Addictions & Disorders 4 DVD set (13
Hours). Recorded 10/05.
$125.00
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