Serving People
Since 1992!
|
Quotes of the Month
Loving is not just looking at each
other but looking in the same direction. -- Antoine St. Exupery
Anyone can catch your eye, but it takes
someone special to catch your heart. -- Unknown
Kisses are a better fate than wisdom -- e.e. cummings
If love is blind, why is lingerie so
popular? -- Unknown
Who, being loved, is poor? -- Oscar Wilde
Without love, the rich and poor live in
the same house. -- Unknown
True love comes quietly, without
banners or flashing lights. If you hear bells, get your ears checked.
-- Erich Segal
You don't marry someone you can live
with, you marry someone you can't live without. -- Unknown
Better to have loved and lost than not
to have loved at all. -- St. Augustine
|
The following shopping seasons
statistics are from IBM Digital Analytics:
Online sales were up 10.3% over
2012 and sales through mobile phone accounted for 35% of online
sales--up 40% from 2012.
U.S. overall shopping season spending
was up 3.5% over 2012 but brick-and-mortar store sales was down 21%.
The following statistics come from a
2009 Josephine Institute of Ethics study:
51% of teens age 17 or younger
believed that cheating was necessary for success while only 10% of
people older than 50 thought so.
A 2012 study found that women are
just as likely as men to lie for a financial reward if that reward was
big enough.
A 2013 study found that those who
come from divorced families and those who major in business are more
likely to be dishonest. The same study found that those who believe in
a loving God are more likely to cheat than those who believe in an
angry God.
Perhaps most notable is that some
recent studies found that many people who cheat say they feel good
afterwards, sometimes referred to as a "cheater's high."
|
Person of the Month:
First Lady
Michelle Obama
Whatever you think about Michelle
Obama--her politics or her personality--it would be gracious to
commend her for her ongoing efforts to address childhood obesity
through better eating and nutrition as well as her "Let's
Move!" initiative.
Statistics just came in that are
cautiously encouraging: obesity among children declined last year for
the first time in over a decade. While this could be due to many
factors, few could argue that Mrs. Obama's efforts have paid some
dividends.
|
Books of
the Month:
Secret and
Lies:
Surviving the
Truths
That Change
Our Lives
by
Jane Isay
From the inside cover:
On the day her husband revealed his
long-hidden homosexuality to her, Jane Isay's future seemed to
evaporate before her eyes. When the couple decided to maintain the
facade of a happy marriage to protect their sons and his career, Isay
joined the world of secret keepers. Now, through her own story and the
stories of dozens of people she interviewed, Isay, the author of two
groundbreaking books on family relationships, offers a road map to the
dangerous terrain of secrets and revelations.
We know that most people keep secrets
and that most secrets are eventually exposed. What secret keepers
don't know is how to calculate the effect of their discovery. In Secrets
and Lies, Isay shows the toll of keeping a secret on the person
who cannot bear to admit the truth: guilt, fragmentation, and lack of
intimacy. She describes the finder's initial response to the news:
shock, rage, and sorrow. And she sketches the new opportunities that a
life based on the truth can offer, suggesting new pathways to
acceptance and recoery. With the compassion, insight, and
psychological acuity that are her trademarks, Jane Isay brilliantly
illuminates the art of surviving a secret.
Coming Clean:
A Memoir
by
Kimberly Rae
Miller
Kim Miller is an immaculately
put-together woman with a great career, a loving boyfriend, and a tidy
apartment on Manhattan's Upper West Side. You would never guess that
Kim grew up behind the closed doors of her family's idyllic Long
Island house, navigating between teetering stacks of aging
newspapers, broken computers, and boxes upon boxes of unused junk
festering in every room--the product of her father's painful and
unending struggle with hoarding.
In this moving coming of age story,
Kim brings to like her rat-infested home, her childhood consumed by
concealing her father's shameful secret from friends, and the
emotional burden that ultimately led to an attempt to take her own
life. And in beautiful prose, Miller sheds light on her complicated
yet loving relationship with her parents that has thrived in spit of
the odds.
Coming Clean is a story recognizing where we come from and the
relationships that define us--and about finding peace in the homes we
make for ourselves.
|
Film of the Month:
Her
Starring
Joaquin
Phoenix, Amy
Adams, & Scarlett Johansson
Directed by
Spike Jonze
My wife and I recently saw this film
and would highly recommend it not just for its great acting and
well-scripted story and visuals, but because it left us talking about
it afterwards.
If you haven't already heard the film's
premise, it takes place in the not-so-distant future Los Angeles. A
middle-aged man struggles to sign divorce papers a year after he and
his wife have broken up. He's lonely and anxious about dating again
and works days creating poetic hand-written letters for all
occasions--one gets that feeling that, in the future, nobody writes
personal letters anymore and, so, this is a novelty.
Along the way, the our main
character--played with incredible subtlety and range of emotion by
Joaquin Phoenix--tries out a new operating system for his phone--(a
kind of Siri with benefits). Voiced by actress Scarlet Johansson, our
hero soon falls in love with her/it.
There are interesting developments that
one must see to fully believe but, it's enough to say, that the film
portends the possibility of a future where man and machine become more
inter-related and human to human relationships more uncommon.
|
|
|
THE SHULMAN CENTER CELEBRATES 10 -YR ANNIVERSARY!
NEW YEAR THERAPY TUNE-UPS and SPECIALLY PRICED
COUNSELING PACKAGES AVAILABLE NOW!
DONATE TO C.A.S.A., LLC--RECEIVE A TAX DEDUCTION!
CONTACT US NOW at 248-358-8508!
The Shulman Center on the move and in the news...
February 8, 2014--Mr. Shulman will present on
teaching kids honesty and integrity at the Annual Michigan Father's
Conference in Pontiac, MI. $25 incl. lunch. See www.partnershipfordads.org
February 13, 2014--Mr. Shulman will co-present on
hoarding disorder for Four Chaplains in Westland, MI. Free.
February 18, 2014--Mr. Shulman will co-present on
hoarding disorder for AAA-1B Agency on the Aging in Southfield, MI.
Free.
February 18, 2014--Mr. Shulman will present on
hoarding disorder at The Community House in Birmingham, MI. $24.
February 21-23, 2014--Mr. Shulman will be in San Antonio,
TX working with 3rd Millenium Classrooms, Inc on a forthcoming
online education course for shoplifting addiction.
March 1, 2014--Mr. Shulman will present at The
Betty Ford Treatment Center in Rancho Mirage, CA on compulsive
theft, spending and hoarding. Free.
March 7, 2014--Mr. Shulman will present a 4-hour
in-depth seminar on understanding and treating hoarding disorder
through Core Learning, Inc. from 9am - 1pm at Jewish Family Services
in West Bloomfield, MI.
April 3-4, 2014--Mr. Shulman will present on
hoarding disorder and on the DSM-5 at the Annual Conference of
Michigan Social Workers in East Lansing, MI.
April 10, 2014--Mr. Shulman will present on
compulsive stealing at The Empowerment Professionals Process
Addictions conference in Royal Oak, MI. See www.empowerment-pro.net
May 14, 2014--Mr. Shulman will present on
hoarding disorder to the Oakland County (Michigan) Employee Wellness
Program.
May 22, 2014--Mr. Shulman will present on
hoarding disorder at The Community House in Birmingham, MI.
$24.
May 30, 2014--Mr. Shulman will present on
compulsive stealing, spending and hoarding at the West Coast
Symposium on Addictive Disorders in Palm Desert, CA. See www.wcsad.com
July 14-16, 2014--Mr. Shulman will present on
compulsive shopping and hoarding at the 13th Annual Leadership in
Faith Conference in Chicago.
September 16, 2014--Mr. Shulman will present on
compulsive stealing, spending & hoarding at the Thelma McMillen
monthly professional medical lecture series in Torrance, CA. Free.
October 7, 2014--Mr. Shulman will present on
compulsive shopping/spending at the 4th Lifestyle Intervention
Conference in Las Vegas. See www.lifestyleintervention.org
Follow us regularly on Twitter @terrenceshulman or @TheShulmanCenter and on Facebook at The Shulman Center. Please check
out share on our relaunched blog at: blog.theshulmancenter.com.
NOTE: If you're a therapist, please
consider contacting us to enroll in our brief, affordable local or
virtual training to become more proficient at assessing and treating
compulsive stealing, spending and/or hoarding disorders. See Training
A recent testimonial from November
2013:
"Thanks Terry for providing a
supportive educational environment that helped my understand and
learn more about kleptomania and shoplifting addictions. I look
forward to using the tools, resources, and treatment approaches with
my clients. This training has helped me gain a better understanding
and provided everything I need to treat individuals diagnosed with
this disorder."
Melissa Oliver, MA, NCC, LPC
Pittsburgh, PA
|
|
HOW ABOUT A REAL VALENTINE THIS YEAR?
Note: this article is reprinted from
our February 2012 e-Newsletter.
The first major holiday of the new
year is upon us: Valentines Day. Many are still recovering from
broken New Years resolutions and are just confronting the sticker
shock from the past holiday season. According to the Retail and
Marketing Association (RAMA), nearly 60% of Americans celebrated
Valentines Day in some way, spending about $10 billion
dollars--making it one of the biggest spending holidays of the
year.
While I'll probably buy my wife a
card, some flowers and take her out for lunch or dinner (probably
lunch!), I want to express my love for her in ways besides gifts and
spending, too. Gary Chapman's wonderful book The Five Love
Languages describes five primary ways we express and receive
love: gifts, acts of service, kind words/appreciation,
physical touch, and quality time.
Using Chapman's model, think about
some simple, inexpensive creative way(s) to show your love. Gifts
are nice, but both men and women report what's really important to
feeling love are the other four "gifts."
The interesting thing about these
"five love languages" is that we often find ourselves
expressing love in a way we think our partners want to receive it
but, more often, we tend to express it in a way we'd like to receive
it. Some who love to receive gifts might assume their partner is
really into receiving gifts too, but he or she might really desire
quality time or a massage.
So, stop for a moment or two and
consider both how you want to express love and also how your partner
best receives love. Hopefully, your partner will do the same.
For those who don't have a
significant other (as well as for some who do) Valentines Day--and
all that goes along with it--can provoke feelings of dread. As
I often say: holidays can be the best and worst of times. So,
whether you're looking forward to Valentines Day or not, there are
many ways to show our love (romantic or not) for others without
feeling stressed, obligated or inauthentic.
Another thing many of us never
consider is that Valentines Day is yet another opportunity for us to
be our own Valentine, too! In what way(s) might we treat or nurture
ourselves in a healthy way? Many of us always put ourselves last!
Ideally, we shouldn't need a holiday to remind us to be loving to
others or ourselves but it is what it is. So, what is one
"gift" you can give yourself using the "five love
languages" model? Remember: I'm my only life partner--from the
moment I'm born to the day I die.
One "gift" we can give
ourselves (or another) is the gift of recovery. Consider getting
counseling, attending a self-help group, and/or reading books on
addiction/recovery.
If you're a shoplifter or shoplifting
addict, what better gift could you give yourself than the help you
really need. No amount of stolen stuff will fill your void or make
life right. If money is an issue for your, think of how much it will
cost when you're arrested (again?) and have to pay for a lawyer,
costs, fines and therapy then!
If you're stealing from your
work/employer, it may seem easy to justify but you can't feel good
about yourself and the double-life you're leading. And, as with
shoplifting, there's no such thing as something for nothing: your
theft will be discovered and you'll be in a world of financial and
emotional pain.
If you're an overshopper/overspender
or a hoarder, no amount of stuff will make you happy of at peace. If
you're going to spend money, why not really invest in yourself?
There has to be another way. Take that first step... the rest you
don't need to do on your own.
Loving and being loved are no
hallmark simple endeavors. But this Valentines Day may be your best
yet if you can find a way to get real about what love really is and
what it really isn't.
(Excerpts from a January 18. 2014 New York Times
article)
In my last year on Wall Street my
bonus was $3.6 million - and I was angry because it wasn't big
enough. I was 30 years old, had no children to raise, no debts to
pay, no philanthropic goal in mind. I wanted more money for exactly
the same reason an alcoholic needs another drink: I was addicted.
Eight years earlier, I'd walked onto
the trading floor at Credit Suisse First Boston to begin my summer
internship. I already knew I wanted to be rich, but when I started
out I had a different idea about what wealth meant. I'd come to Wall
Street after reading in the book "Liar's Poker" how
Michael Lewis earned a $225,000 bonus after just two years of work
on a trading floor. That seemed like a fortune. Every January and
February, I think about that time, because these are the months when
bonuses are decided and distributed, when fortunes are made.
Dad believed money would solve all
his problems. At 22, so did I. When I walked onto that trading floor
for the first time and saw the glowing flat-screen TVs, high-tech
computer monitors and phone turrets with enough dials, knobs and
buttons to make it seem like the cockpit of a fighter plane, I knew
exactly what I wanted to do with the rest of my life. It looked as
if the traders were playing a video game inside a spaceship; if you
won this video game, you became what I most wanted to be - rich.
It was a miracle I'd made it to Wall
Street at all. While I was competitive and ambitious - a wrestler at
Columbia University - I was also a daily drinker and pot smoker and
a regular user of cocaine, Ritalin and ecstasy. I had a propensity
for self-destruction that had resulted in my getting suspended from
Columbia for burglary, arrested twice and fired from an Internet
company for fistfighting. I learned about rage from my dad, too. I
can still see his red, contorted face as he charged toward me. I'd
lied my way into the C.S.F.B. internship by omitting my
transgressions from my résumé and was determined not to blow what
seemed a final chance. The only thing as important to me as that
internship was my girlfriend, a starter on the Columbia volleyball
team. But even though I was in love with her, when I got drunk I'd
sometimes end up with other women.
After graduation, I got a job at Bank
of America, by the grace of a managing director willing to take a
chance on a kid who had called him every day for three weeks. With a
year of sobriety under my belt, I was sharp, cleareyed and
hard-working. At the end of my first year I was thrilled to receive
a $40,000 bonus. For the first time in my life, I didn't have to
check my balance before I withdrew money. But a week later, a trader
who was only four years my senior got hired away by C.S.F.B. for
$900,000. After my initial envious shock - his haul was 22 times the
size of my bonus - I grew excited at how much money was available.
Over the next few years I worked like
a maniac and began to move up the Wall Street ladder. I became a
bond and credit default swap trader, one of the more lucrative roles
in the business. Just four years after I started at Bank of America,
Citibank offered me a "1.75 by 2" which means $1.75
million per year for two years, and I used it to get a promotion. I
started dating a pretty blonde and rented a loft apartment on Bond
Street for $6,000 a month.
Still, I was nagged by envy. On a
trading desk everyone sits together, from interns to managing
directors. When the guy next to you makes $10 million, $1 million or
$2 million doesn't look so sweet. Nonetheless, I was thrilled with
my progress.
My counselor didn't share my elation.
She said I might be using money the same way I'd used drugs and
alcohol - to make myself feel powerful - and that maybe it would
benefit me to stop focusing on accumulating more and instead focus
on healing my inner wound. "Inner wound"? I thought that
was going a little far and went to work for a hedge fund.
But in the end, it was actually my
absurdly wealthy bosses who helped me see the limitations of
unlimited wealth. I was in a meeting with one of them, and a few
other traders, and they were talking about the new hedge-fund
regulations. Most everyone on Wall Street thought they were a bad
idea. "But isn't it better for the system as a whole?" I
asked. The room went quiet, and my boss shot me a withering look. I remember
his saying, "I don't have the brain capacity to think about the
system as a whole. All I'm concerned with is how this affects our
company."
I felt as if I'd been punched in the
gut. He was afraid of losing money, despite all that he had.
From that moment on, I started to see
Wall Street with new eyes. I noticed the vitriol that traders
directed at the government for limiting bonuses after the crash. I
heard the fury in their voices at the mention of higher taxes. These
traders despised anything or anyone that threatened their bonuses.
Ever see what a drug addict is like when he's used up his junk?
He'll do anything - walk 20 miles in the snow, rob a grandma - to
get a fix. Wall Street was like that. In the months before bonuses
were handed out, the trading floor started to feel like a
neighborhood in "The Wire" when the heroin runs out.
But I was lying to myself. There were
plenty of injustices out there - rampant poverty, swelling prison
populations, a sexual-assault epidemic, an obesity crisis. Not only
was I not helping to fix any problems in the world, but I was
profiting from them. During the market crash in 2008, I'd made a ton
of money by shorting the derivatives of risky companies. As the
world crumbled, I profited. I'd seen the crash coming, but instead
of trying to help the people it would hurt the most - people who
didn't have a million dollars in the bank - I'd made money off it. I
don't like who you've become, my girlfriend had said years earlier.
She was right then, and she was still right. Only now, I didn't like
who I'd become either.
Wealth addiction was described by the
late sociologist and playwright Philip Slater in a 1980 book, but
addiction researchers have paid the concept little attention. Like
alcoholics driving drunk, wealth addiction imperils everyone. Wealth
addicts are, more than anybody, specifically responsible for the
ever widening rift that is tearing apart our once great country.
Wealth addicts are responsible for the vast and toxic disparity
between the rich and the poor and the annihilation of the middle
class. Only a wealth addict would feel justified in receiving $14
million in compensation - including an $8.5 million bonus - as the
McDonald's C.E.O., Don Thompson, did in 2012, while his company then
published a brochure for its work force on how to survive on their
low wages. Only a wealth addict would earn hundreds of millions as a
hedge-fund manager, and then lobby to maintain a tax loophole that
gave him a lower tax rate than his secretary.
Despite my realizations, it was
incredibly difficult to leave. I was terrified of running out of
money and of forgoing future bonuses. More than anything, I was
afraid that five or 10 years down the road, I'd feel like an idiot
for walking away from my one chance to be really important. What
made it harder was that people thought I was crazy for thinking
about leaving. In 2010, in a final paroxysm of my withering
addiction, I demanded $8 million instead of $3.6 million. My bosses
said they'd raise my bonus if I agreed to stay several more years.
Instead, I walked away.
The first year was really hard. I
went through what I can only describe as withdrawal - waking up at
nights panicked about running out of money, scouring the headlines
to see which of my old co-workers had gotten promoted. Over time it
got easier - I started to realize that I had enough money, and if I
needed to make more, I could. But my wealth addiction still hasn't
gone completely away. Sometimes I still buy lottery tickets.
In the three years since I left, I've
married, spoken in jails and juvenile detention centers about
getting sober, taught a writing class to girls in the foster system,
and started a nonprofit called Groceryships to help poor families
struggling with obesity and food addiction. I am much happier. I
feel as if I'm making a real contribution. And as time passes, the
distortion lessens. I see Wall Street's mantra - "We're smarter
and work harder than everyone else, so we deserve all this
money" - for what it is: the rationalization of addicts. From a
distance I can see what I couldn't see then - that Wall Street is a
toxic culture that encourages the grandiosity of people who are
desperately trying to feel powerful.
Dozens of different types of 12-step
support groups - including Clutterers Anonymous and On-Line Gamers
Anonymous - exist to help addicts of various types, yet there is no
Wealth Addicts Anonymous. Why not? Because our culture supports and
even lauds the addiction. Look at the magazine covers in any
newsstand, plastered with the faces of celebrities and C.E.O.'s; the
superrich are our cultural gods. I hope we all confront our part in
enabling wealth addicts to exert so much influence over our country.
I recently got an email from a
hedge-fund trader who said that though he was making millions every
year, he felt trapped and empty, but couldn't summon the courage to
leave. I believe there are others out there. Maybe we can form a
group and confront our addiction together. And if you identify with
what I've written, but are reticent to leave, then take a small step
in the right direction. Let's create a fund, where everyone agrees
to put, say, 25 percent of their annual bonuses into it, and we'll
use that to help some of the people who actually need the money that
we've been so rabidly chasing. Together, maybe we can make a real
contribution to the world.
A READY-TO-ASSEMBLE BUSINESS PLAN:
Why Treating and Paying Retail Workers Better
May Make Everyone (Including Their Employers) Richer
(Excerpts from a Dec. 31, 2013 New York Times
article)
by
When my wife and I first visited the
supersize Ikea in Red Hook, Brooklyn, in
2008, we didn't take time to stop for the lingonberry jam or
meatballs. Soon after we walked in, we just wanted to leave. We
realized that the place was a crowded, labyrinthine mess lacking the
adequate amount of staff to help us chose between the Ekby Hensvik
and the Ekby Bjarnum. We left angry and exhausted, and we swore -
for the sake of our marriage - never to return. Ikea, I thought, was
just like Walmart or countless other big-box
retailers that seemed to have embraced a Faustian bargain with their
customers. The chains would sell absurdly inexpensive stuff - like a
Lovbacken coffee table for $60 - but as a consequence, customers
would have to put up with huge stores manned by small, often unhappy
and unhelpful staffs.
One recent Sunday, however, my wife
and I caved. We needed to buy four separate closets and all the
interior trimmings, and Ikea was the only place we could find them
for less than $600. Coincidentally, it was the same weekend in which
I was reading "The Good Jobs Strategy," by Zeynep Ton, a
business professor at M.I.T.'s Sloan School of Management. Ton, 39,
grew up in Turkey and spent several summers working at her father's
apparel factory, often sewing pockets for bathrobes. The job was,
like many menial low-wage tasks, both pressure-filled and boring,
and Ton wished she could find a way to make such workers happier.
After a volleyball scholarship brought her to the United States as a
young adult, she eventually dedicated her academic career to
figuring out how to make low-paid work more rewarding for employees
and employers alike.
In the last few years, Ton has become
a revolutionary force in a field that would seem unlikely to
generate many - the Kafkaesque-titled Operations Management. Her central
thesis is that many of those big-box retailers have been making a
strategic error: Even the most coldhearted, money-hungry capitalists
ought to realize that increasing their work force, and paying them
and treating them better, will often yield happier customers, more
engaged workers and - surprisingly - larger corporate profits. This
sounds Pollyannaish, sure, but a study co-authored by Marshall
Fisher, a Wharton professor who specializes in retail-management
studies, backs it up. For every dollar of increased wages, one
retailer that was studied by Fisher brought in $10 more in revenue.
For more-understaffed stores in the study, the boost was as high as
$28.
Ton, however, argues that workers are
not merely a cost; they can be a source of profit - a major one. A
better-paid, better-trained worker, she argues, will be more eager
to help customers; they'll also be more eager to help their store
sell to them. The success of Costco, Trader Joe's, QuikTrip and
Mercadona, Spain's biggest supermarket chain, indicate, she argues,
that well-paid, knowledgeable workers are not an indulgence often
found in luxury boutiques with their high markups. At each of the
aforementioned companies, workers are paid more than at their
competitors; they are also amply staffed per shift. More employees
can ask customers questions about what they want to see more of and
what they don't like, and then they are empowered to change displays
or order different stock to appeal to local tastes. (In big chains,
these sorts of decisions are typically made in headquarters with
little or no line-staff input.) Costco pays its workers about $21 an
hour; Walmart is just about $13. Yet Costco's stock performance has
thoroughly walloped Walmart's for a decade.
I was thinking about this as my wife
and I re-entered Ikea. From the moment we walked into the store, we
realized that something changed. A greeter at the entrance pointed
out a shortcut to get to the closet department, which probably saved
us half an hour. When we got there, a salesman guided us through the
options. Suspicious that this was a fluke, I made a point of asking
questions of every worker we passed, but every one was pleasant,
knowledgeable and helpful. Even on a crowded Sunday, there seemed to
be plenty of roving employees looking to answer, direct and expound
upon the various differences between the Pax and the Stuva closet
systems - of which, I can now tell you, there are many.
This wasn't a fluke. A couple of days
later, Rob Olson, the C.F.O. of Ikea U.S., told me that since my
last visit, the company had invested in a new work-force-management
system that reminded me of much of Ton's thesis. The software helps
the company to better distribute workers throughout the store, so
that there are more of them in the areas where people have the most
questions, like closets. The new system was designed by Kronos, a
large work-force-management company (both The New York Times and my
other employer, NPR, are customers). Charles DeWitt, Kronos's head
of business development, told me that he and his colleagues have
been profoundly affected by Ton's work and are building a new set of
work-force-management products designed to help retail chains enact
some of her ideas. Ikea's system is only the beginning, he said. He has
been traveling the country selling the concept to other retailers.
See full article at: Thinking Outside The (Big) Box
AS SHOPPERS SKIP THE MALL,
STORES SEARCH FOR FRESH LURES
(Excerpts from a Jan. 17, 2014 Wall Street Journal
article)
Shelly Banjo and Drew Fitzgerald
Best Buy Co. on (recently) became
the latest retailer to chime in with weak holiday results. Like
other chains, the electronics retailer blamed the race to offer the
deepest discounts, a game of brinkmanship that hurt profit margins
and held back revenue.
But there is a deeper malaise at
work: A long-term change in shopper habits has reduced store
traffic-perhaps permanently-and shifted pricing power away from
malls and big-box retailers.
Despite those changes, visits to Best
Buy dropped off after Thanksgiving weekend, Chief Executive Hubert Joly said in an interview.
Not only are more people shopping online, the Web has eroded demand
for former consumer-electronics staples, such as compact discs, he
said.
"There is a phenomenon that
impacts traffic to the physical stores," Mr. Joly said.
"There is no doubt about it."
Traffic to U.S. retailers was hurt
during the financial crisis and recession, when job losses soared
and shoppers kept a tight grip on their dollars. But nearly five
years into the recovery, it appears many of those shoppers may never
be coming back.
Retailers got only about half the
holiday traffic in 2013 as they did just three years earlier,
according to ShopperTrak, which uses a network of 60,000
shopper-counting devices to track visits at malls and large
retailers across the country. The data firm tracked declines of
28.2% in 2011, 16.3% in 2012 and 14.6% in 2013.
Online sales increased by more than
double the rate of brick-and-mortar sales this holiday season.
Shoppers don't seem to be using physical stores to browse as much,
either. Instead, they seem to be figuring out what they want online
then making targeted trips to pick it up from retailers that offer
the best price. While shoppers visited an average five stores per
mall trip in 2007, today they only visit three, ShopperTrak's data
shows.
Shoppers like Sara Rhein see little
reason to spend much time in brick-and-mortar stores. "I love
to shop, but since having three kids the mall is the biggest waste
of time I can think of," said Ms. Rhein, 37 years old, who
works at a Washington nonprofit. "My weekends are one long
to-do list, so I've gravitated to online retailers that make it easy
for me to shop without having to go into the store."
It isn't just the mall. Traffic has
weakened at Wal-Mart Stores Inc. and Target Corp. since the summer of
2012, according to analysts at Cowen & Co., even with tamer
gasoline prices, which typically allow consumers to shop more.
A Target spokesman said shoppers are
making fewer trips as "traffic has been impacted by the uneven
economic environment," but are spending more when they do show
up.
Online sales accounted for just 5.9%
of overall retail sales in the third quarter, according to the
Commerce Department, but they have an outsize impact on how shoppers
use stores and what they will pay.
Meanwhile, online stores have further
sharpened purchase decisions and prices, leading some shoppers to
come into the stores only when they can cherry pick discounted
items.
In general, the change in foot
traffic at brick-and-mortar stores is among the reasons retailers
such as Home Depot Inc. cut back on new
store openings in favor of shifting that investment toward online
operations. Meanwhile, Sears Holdings Corp., Gap Inc. and others have closed
hundreds of stores over the past couple of years.
On Wednesday, J.C. Penney said it planned to close 33 underperforming stores and trim 2,000
positions to focus on locations that generate the strongest profits.
Only 44 million square feet of retail
space opened in the 54 largest U.S. markets last year, down 87% from
325 million in 2006, according to CoStar Group, Inc., a real-estate
research firm.
Macy's Inc., which last week
announced plans to close five stores and lay off 2,500 employees,
said store closures weren't caused by traffic declines. But the
shift is causing the department store chain to rethink its
brick-and-mortar stores to make them more productive by serving
online sales.
"Traffic habits are changing,
but it's not leading us to close more stores," Chief Financial
Officer Karen Hoguet said in an interview
Thursday. "Now we can supplement store traffic with Internet
sales."
Best Buy said on a conference call
with analysts Thursday that expanding its online presence will be a
top priority in 2014. Chief Financial Officer Sharon McCollam said
the company will invest more in online marketing and customer
databases this year to catch up with its competitors.
"We were out-competed from an
online marketing standpoint," she said.
SPOTLIGHTS:
"In Recovery" Magazine
There's a wonderful relatively new
quarterly recovery magazine I want to let you know about. It's
called "In Recovery." Founded 2 years ago by Kim Welsh, a
recovering person herself, in Prescott, Arizona--home to many
treatment centers and half-way houses, this magazine has something
for everyone. I visited Kim in October 2013 and was honored to be
invited to write a regular column about process/behavioral
addictions--starting Spring 2014.
The magazine is available in hard
copy as well as online at:
3rd Millenium STOPLifting Online Education Course!
3rd Millenium Classrooms out of San
Antonio, TX has been offering high-quality online education courses
for alcohol, marijuana and shoplifting issues for many years now.
I've been honored to help them fine-tune and update their
shoplifting course which many are court-ordered to complete after an
arrest.
3rd Millennium Classroom's STOPLifting is an online intervention
course designed to assist shoplifters in examining and altering
their attitudes and behaviors towards shoplifting. The course
incorporates evidential examples and related follow-up questions to
discover the student's motives behind shoplifting, reveal possible
patterns in his or her behaviors, and identify potential triggers
and ways to cope. Through STOPLifting's unique motivational
interviewing style, students are encouraged to evaluate the personal
consequences of shoplifting and how they affect the individual, his
or her family and those around him or her. See: www.3rdmiclassrooms.com
Clutter-Hoarding National Clean-Up Services
Honesty is its own reward.--Anonymous
Walk in peace.
|
The Shulman Center 2014 Ongoing
Events Calendar
Ongoing ...
The Baton Rouge, Louisiana court
system has a court-ordered, facilitated educational program for
retail fraud offenders. The program is based on material from
Mr. Shulman's book Something for Nothing: Shoplifting Addiction
and Recovery.
Mr. Shulman created a 1-hour employee
theft online course with360 Training. Learn why people steal
from their jobs, how to deter it, prevent it, and what to do when
confronted with it. Enroll at: http://theshulmancenter.360training.com
Mr. Shulman created an online
continuing education course on compulsive shopping and spending
called Bought Out and $pent! based on his book and Power
Point presentation. The course, CEs offered, through The
American Psychotherapy Association. at: http://www.americanpsychotherapy.com
|
|
THE SHULMAN CENTER THERAPIST
TRAINING PROGRAM!
If you're a therapist and wish to be
trained & certified in the assessment/treatment of compulsive
theft, spending and/or hoarding, CONTACT THE SHULMAN CENTER
NOW! See:
3rd MILLENIUM STOPLifing ONLINE
EDUCATION COURSE!
3rd Millenium Classrooms out of San
Antonio, TX has been offering high-quality online education courses
for alcohol, marijuana and shoplifting issues for many years now.
I've been honored to help them fine-tune and update their
shoplifting course which many are court-ordered to complete after an
arrest. Please check out their courses on their website at:
IN RECOVERY MAGAZINE--PRESCOTT,
ARIZONA
There's a wonderful relatively new
quarterly recovery magazine I want to let you know about. It's
called "In Recovery." Founded 2 years ago by Kim Welsh, a
recovering person herself, in Prescott, Arizona--home to many
treatment centers and half-way houses, this magazine has something
for everyone. I visited Kim in October 2013 and was honored to be
invited to write a regular column about process/behavioral
addictions--starting Spring 2014.The magazine is available in hard
copy and online at: www.inrecoverymagazine.com
GET A BOOST with MONEY
LIFE-COACHING
Tom Lietaert of Sacred Odyssey and
the Intimacy with Money programs offers individual money coaching
as well as various group workshops on money. Check out Tom's
two websites at:
www.sacredodyssey.com / www.intimacywithmoney.com
CONSULTING AND EDUCATION ON FRAUD
Gary Zeune of Columbus, Ohio has been
a friend and colleague of mine for nearly two years. He has been a
consultant and teacher on fraud discovery and prevention for nearly
30 years. He is interviewed in my book Cluttered Lives, Empty
Souls: Compulsive Theft, Spending & Hoarding. I recently saw
Gary in action recently when he presented an all-day on fraud to
metro-Detroit accountants. See: www.theprosandthecons.com
RECOVERING SHOPAHOLIC BLOG AND
EDUCATION
Debbie Roes is an educator and
recovering shopaholic and offers a free insightful blog and
e-Newsletter to help you. See:
THE FLY LADY ASSISTS WITH CLEANING
& DECLUTTERING
I recently was told about a website
resource that lists strategies for cleaning and de-cluttering and
sells various books and products that help with this; so, I'm
passing it along... See: www.flylady.net
|
Mr. Shulman's books
available for purchase now!
Shoplifting Addiction and
Recovery (2003)
Biting The Hand That Feeds:
The Employee Theft Epidemic...
New Perspectives, New Solutions (2005)
Recovery from Compulsive
$hopping/$pending (2008)
Cluttered Lives, Empty Souls:
Compulsive Stealing, Spending
and Hoarding (2011)
|
Contact The Shulman Center:
Terrence Daryl Shulman, JD, LMSW, ACSW, CAADC, CPC
The Shulman Center for Compulsive Theft, Spending
& Hoarding
Call (248) 358-8508 for a free consultation!
|
|
|