Celebrating 20 years
June 27th!
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Quotes of the Month
"We
must be free not because we claim freedom, but because we practice
it." --William Faulkner
"Those
who deny freedom to others deserve it not for themselves." --Abraham
Lincoln.
"Freedom's
just another word for noting left to lose." --
Janis Joplin
"The
funny thing about freedom is how easy it is to lose & how
difficult it is to find." --Anonymous
"Freedom,
ultimately, is a state of mind rather than a state of
circumstance." --Victor Frankel
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Stats of the Month
-It
takes companies on average of 24 months to discover expense account
fraud. Certified Fraud Examiners
-45%
of U.S. workers (or 62 million Americans) observed misconduct in the
workplace in 2011; only 65% of those observing misconduct reported it.
2012. Ethics Resource Center
-Bank
robberies in the U.S. account for $43 million in stolen funds
annually; cyberthieves steal data worth $114 billion per year. FBI
and Symantec Corp.
-Fraud
and other white-collar crime is on the rise: more than 1/8 million
complaints were reported in 2011, a 19% increase over 2010. The top
fraud reported once again was Identify Theft.
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Person of
the Month
James
Hillman
The
noted Jungian analyst, educator, author and men's movement progenitor
died late last year at age 88. Co-author (with Michael Ventura) of the
seminal 1990's book We've Had 100 Years of Psychotherapy and The
World is Getting Worse,
Hillman
was a controversial figure and often lamented our western
culture's focus on youth, selfishness, and a focus on self-improvement
over "world improvement."
Hillman
was also a fan of Joseph Campbell and the power of using myth, dreams
and archetypal analysis to take our individual and collective lives to
a deeper level.
Hillman,
along with Robert Bly, Michael Meade, and others in the men's movement
of the 1990's prodded men to own their shadow sides and gather with
their fellow brothers to explore and use their grief and rage for the
betterment of the world.
I
read several of Mr. Hillman's books and found him fascinating and
passionate. He will be missed.
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Books of the Month:
The
Honest Truth about Dishonesty: How We Lie to
Everyone Especially Ourselves. (Amazon, 2012 by
Dan Ariety)
I
just finished reading this book which is the basis for one of our
feature articles this month. Similar to the Freakanomics books, it is
chock-filled with interested stories about human nature and motivation
that will delight and surprise you!
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Film of
the Month:
"Hysteria" Directed by Tanya Wexler.
(2012)
"Hysteria" is a charming and funny
based-on-true event story of the invention of the "vibrator"
in late 1800's England. Starring Maggie Gylenhaal, Hugh Dancy, and
Jonathan Pryce, this is one part love story, one part history, and one
part social commentary on the sexes.
While rated R for adult content, there is little nudity
or graphic sex. As a matter of fact, my wife and I saw this film with
my friend, his 25-year old daughter, his 90-year old mother, and a few
of his mother's younger 80-year old girlfriends.
The story deals with the increasingly common complaints
of women of all backgrounds who suffered from everything from various
physical complaints to "bad" moods. Routinely, in England as
well as around the globe, women were diagnosed with a catch-all malady
of "hysteria" which, in many cases, resulted in the
unnecessary removal of women's uteruses.
An English doctor discovers a novel treatment: using his
hand to manipulate his female patients' privates to bring them to
orgasm. The only problems are that he and his newly hired apprentice
have neither enough hands nor enough time and energy to service the
boom of patients.
Accidentally, a fellow colleague invents the vibrator
and, the rest, as they say, is history.
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See
our updated websites at: www.theshulmancenter.com
Mr.
Shulman's books now in e-books
through www.amazon.com
Something
for Nothing: Shoplifting Addiction and Recovery
Biting
The Hand That Feeds: The Employee Theft Epidemic
Bought
Out and $pent! Recovery from Compulsive $hopping
Cluttered
Lives, Empty Souls: Stealing, Spending & Hoarding
THE
SHULMAN CENTER THERAPIST TRAINING PROGRAM!
If
you're a therapist and wish to be trained & certified in the
assessment/treatment of compulsive theft, spending and/or
hoarding, PLEASE
CONTACT THE SHULMAN CENTER NOW! See our website: http://www.theshulmancenter.com/counselor-training.html
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The
Shulman Center on the move and in the news!!!
May
25--Mr. Shulman appeared on Anderson Cooper's daytime
talk show to discuss shoplifting addiction (show taped 2/5/12).
See:
www.kleptomaniacsanonymous.com/videoarchive-shoplifting.htm
May/June--Mr.
Shulman's article on compulsive theft, spending & hoarding runs
in Addiction Professional Magazine. See www.addictionpro.com
May
31--Mr. Shulman co-presented on hoarding disorder at
metro-Detroit older adult residential center.
June--Mr.
Shulman's article on compulsive theft, spending & hoarding ran
in Sante Center's Summer Newsletter. See www.santecenter.com
June
19--Mr. Shulman presented on hoarding disorder from
7-9pm at The Birmingham Community House. Call to register.
July
10--Mr. Shulman to present a 2-hour seminar on men's
issues in therapy at Birmingham (Michigan) Community
House.
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2011 Annual
Retail Theft Survey Results
Over
1 Million Shoplifters & Dishonest Employees Apprehended in 2011
by Just 24 Major Retailers According to the 24th Annual Retail Theft
Survey by Jack L. Hayes International
Wesley
Chapel, FL - Shoplifters and dishonest employees stole over $6.0
billion in 2011 from just 24 major retailers, according to the 24th
Annual Retail Theft Survey conducted by Jack L. Hayes International,
the leading loss prevention and inventory shrinkage control
consulting firm. These 24 surveyed retailers apprehended over 1
million shoplifters and dishonest employees in 2011 and recovered
more than $161 million from these thieves.
"In
2011, both the apprehensions and recovery dollars from shoplifters
and dishonest employees rose; up 5.8% and 11.4% respectively,"
said Mark R. Doyle, President of Jack L. Hayes International.
"While shoplifter apprehensions rose 6.0% and dishonest
employee apprehensions rose 3.3%, the recovery dollars from these
apprehensions was up 13.9% for shoplifters and 5.6% for dishonest
employees. It should also be noted that shoplifter apprehensions and
recovery dollars have increased 8 of the past 10 years!"
Mr. Doyle added, "The seriousness of retail theft is a much
greater problem than many people realize. These theft losses
are driving retail prices higher and putting some stores out of
business."
Highlights
from this highly anticipated annual theft survey include:
- Participants: 24 large retail companies
with 18,518 stores and over $589 billion in retail sales
(2011).
- Apprehensions: 1,076,508 shoplifters and
dishonest employees were apprehended in 2011, up 5.8% from
2010.
- Recovery Dollars: Over $161 million was
recovered from apprehended shoplifters and dishonest employees
in 2011, up 11.4% from 2010.
- Shoplifter Apprehensions: 1,005,003
shoplifters were apprehended in 2011, up 6.0% from 2010.
- Shoplifter Recovery Dollars: Over $113
million was recovered from apprehended shoplifters in 2011, an
increase of 13.9% from 2010. An additional $37 million was
recovered in 2011 from shoplifters where no apprehension was
made, up a considerable 13.5% from 2010.
- Employee Apprehensions: 71,505 dishonest
employees were apprehended in 2011, up 3.3% from 2010.
- Employee Recovery Dollars: Over $47
million was recovered from employee apprehensions in 2011, up
5.6% from 2010.
- On a per company basis, one in every 36
employees was apprehended for theft from their employer in
2011. (Based on over 2.8 million employees.)
- On a per case average, dishonest
employees steal 5.9 times the amount stolen by shoplifters
($665.77 vs $113.30).
Jack
L. Hayes International, Inc. has been in the Loss
Prevention/Shrinkage Control consulting business for over 30 years,
and is recognized on an international level as the foremost loss
prevention and inventory shrinkage control consulting firm in the
world. See www.hayesinternational.com
Highlights
From The "The (Honest) Truth Abut Dishonesty"
A New Book by Dan Ariely
Chapter 1: Testing the Simple Model of
Rational Crime
Mr. Ariely,
attempts to debunk the conventional theory about why most people
commit dishonesty--i.e. that people typically engage in a pure
cost-benefit analysis in which we weight the perceived likelihood of
some reward and the value of that reward against the perceived
likelihood of getting caught and the consequences thereof. Mr.
Ariely describes his own research and experiments into human
behavior and suggest that the flaw in the conventional theory stated
leaves out a person's morals/values about right and wrong and
whether his decision to be honest or not can be influence by
morals/value. Further, he cites that the "pure logic"
cost-benefit analysis doesn't take in account the inherent
irrational aspects of humans and human thinking which is akin to the
terrible decisions people make while addicted.
Chapter 2: Fun with the Fudge Factor
Mr.
Ariely, describes the power of rationalization for our dishonesties,
including why we speed, why we might cheat or lie on our taxes, and
other crimes and misdemeanors. As we might expect, these
rationalizations include: it won't really hurt anyone, everybody
does it., I'm entitled due to (fill in the blank), and a pervasive
feeling that it's okay to cheat "a little." Mr. Ariely
suggests that reminding people of their morals/values is more
effective in reducing dishonesty than increasing oversight or
penalties for getting caught. He notes an experiment where people
filled out various expense forms and found a marked increase in
honesty when people signed at the top of the page that what they
were about to fill out was honest and true rather than singing at
the bottom of the page (when the form, and any errors or lies
already had been inscribed). He offered this suggestion to the IRS
for their tax forms to reduce cheating. The IRS said "no
thanks."
Chapter
2B: Golf
The
popularity of golf, known as "the gentleman's sport, is also
chock full of opportunities and examples of cheating. Ariely covers
everything from the "mulligan" (named after a Scottish guy
named Mulligan who was (in)famous for his "do-overs"), to
keeping score properly, moving the ball, etc. He notes one
experiment where golfers made ethical distinctions between moving a
ball with one's hand, foot of golf club; it appeared most felt that
moving a ball with your hand was the least ethical, followed by
moving with your foot, and then your club. Ariely surmised this
shows how we don't view honesty as "black and white" or
cut-and-dry and the further we get from an action physically or
emotionally (even if we're involved) the less bad we feel about it.
Chapter 3:
Blinded by Our Own Motivations
In this
chapter, Ariely demonstrates through experiments and real-life
examples how susceptible many or most of us are to cheating, lying,
or engaging in dishonest acts when, obvious as it sounds, there is
some benefit to us--be it financial, relational, career, reputation,
etc. How many times have we heard about people in high places being
fired for lying on or embellishing their resumes? How about
salespeople ("everything is sales," it's been said) who
lie or lie by omission to make that sale for our own interest or
push or recommend a product or service that may be unnecessary or
even dangerous?
Chapter 4:
Why We Blow if When We're Tired
This was a
fascinating chapter that suggests when we're not feeling well or are
fatigued that there's a natural part of our brain that not only
craves comfort food or unhealthy food but is prone toward immediate
gratification in general and poor decision making--including lying, cheating
and stealing. No wonder the 12 Step Programs are fond of the acronym
"H.A.L.T." to keep our self-care good so we don't too
(Hungry, Angry, Lonely, Tired).
Chapter 5:
Why Wearing Fakes Makes Us Cheat More
This
chapter outlined some fascinating experiments with people who wear
faux or "knock-off" designer clothes or accessories.
Acknowledging the power of branding and how many people do feel
better when wearing higher or designer brands. Questioning the
integrity of those who would buy knock-offs to begin with and their
rationalizations ("it doesn't hurt anyone" and "the
designer brands are outrageously high"), Ariely's experiments
reveal that those who wear knock-offs are likely to behave more
dishonestly when wearing those knock-offs or after having just
acquired them. He also notes the dilemma of illegal downloading of
movies and music and file-sharing.
Chapter 6:
Cheating Ourselves
In this
chapter, Ariely explores resume embellishment, steroid taking,
impersonating others, looking at answers to tests, and taking
various short-cuts--like the time he and a friend used a wheelchair
at the airport to circumvent long lines. Ariely's theory: given the
right circumstances and pressures and our increasing competition to
get ahead, we are vulnerable to dishonest acts and fooling ourselves
into feeling or appearing better than we really are.
Chapter 7:
Creativity and Dishonesty: We Are All Storytellers
This was a
really interesting chapter in which Ariely asserts through studies
and experiments which show that, generally speaking, the more
creative a person is, the more correspondingly dishonest he may be.
Part of this has to do with the nature of the creative brain--always
thinking outside the box, rules and laws often are re-thought. My
Dad, a very creative man (he was a child-prodigy pianist, writer,
and trial lawyer) used to have a favorite saying: "if there's a
wall, there's a way around it." Sometimes this provided good
role-modeling but sometimes not. Ariely even quotes Picasso as
having stated: "Good artists copy, great artists steal."
He discusses how creativity can have both a good side and a dark
side. When I was stealing, I was a somewhat creative thief. Now, I
turn my creative side to my work: counseling clients, writing books
and articles, figuring out different ways to help others and run my
own business.
Chapter 8:
Cheating as Infection: How we catch Dishonesty germ
This
chapter delves into how groupthink and peer pressure can influence
even the most moral and ethical to bend their values. Particularly
in this climate where we have seen so much in the news about corrupt
politicians, corporations, cheating in schools (by teachers as well
as students), it's easy to feel like dishonesty is a virus that is
spreading like wildfire. Ariely also notes the power of the
"one bad apple" in influencing the opinion of a group and,
sometimes, the behavior of the group. I know from working with many
theft addicts that when they are exposed to dishonest parents,
friends, institutions, employers and co-workers, that it becomes
very hard for most to resist giving in to temptation.
Chapter 9:
Collaborative Cheating
Building
upon the previous chapter, Ariely suggests that if people find a
partner in crime (so to speak) that, more than just witnessing
cheating from afar, people in greater numbers succumb to
"conspiracy." This may be why there are laws against
conspiracy itself because it not only leads to more follow-through
criminal behavior but the frequency and degree of the behavior
likely escalates. Think about Bonnie and Clyde or the mafia or
Ocean's Eleven.
Chapter
9: A Semioptimistic Ending: Why We Don't Cheat Enough
In
a tongue-in-cheek tone, Mr. Ariely wraps up his book with a reminder
that we're not as honest as we think but, on the other hand, he
wonders: how come we don't lie, cheat and steal more than we could?
Most of us are pretty honest and pass up that unlocked bike, return
that lost wallet, earn a hard and (relatively) honest day's income,
and remain (somewhat) faithful to our partners. Most of us are
different, Ariely asserts, from the "real criminals." He
talks about dishonesty as a habit that can grow over time without
our recognizing it. And he talks about the need to constantly
revisit and reset our moral compass, to exercise our honesty as if
it were a muscle that can atrophy in time if we don't.
Americans
More Embarrassed To Be Caught Shoplifting Than Cheating On Their
Taxes
3/29/12
Forbes Magazine by Janet Novack
If
he cries on a public service ad, will you pay your taxes? Uncle Sam
recruiting poster.
A
new survey suggests Americans consider cheating on their taxes more
socially acceptable than shoplifting, drunk driving or even throwing
trash out the window of a moving car.
The
Shelton Group, a green marketing firm based in Knoxville, Tenn. had
1,105 Americans complete on-line surveys in an effort to find out
what kind of messages will make them adopt more environmentally
friendly and energy efficient products and behaviors. Towards the
end of the survey, the respondents were asked directly: "How
embarrassed would you be if someone you knew found out that
you......" and then read a list of presumably undesirable
behaviors, in randomized order.
The
highest percentage of respondents-73%-said they'd be "very
embarrassed" if someone they admired found out they were
shoplifting, followed by 65% for driving under the influence, 59%
for throwing trash out the window of a moving car, and 57% for
cheating on their taxes. Another 14% said they'd be "somewhat"
embarrassed by shoplifting (for a total of 87% at all embarrassed);
another 17% said they'd be somewhat embarrassed by DUI (for a total
of 82%) and another 21% said they'd be somewhat embarrassed by
littering or cheating on their taxes (for a total of 80% and 78%,
respectively.)
In
the IRS Oversight Board's 2011 Taxpayer Attitude Survey, 84% of the
public said it is "not at all acceptable to cheat on one's
income taxes.'' Still, in that survey, only 66% of the
participants said they "completely agree" that
"everyone who cheats on their taxes should be held
accountable" and only 72% completely agreed that
"it's every American's civic duty to pay their fair share of
taxes"-suggesting, as the Shelton study does, that perhaps
disapproval of tax evasion is not as strong as, say, disapproval of
stealing from private businesses.Suzanne Shelton, the head of the
firm that commissioned the green survey (it was conducted online by Survey
Sampling International), said she wasn't surprised that shoplifting
and drunk driving caused more embarrassment than tax cheating.
"Americans
probably think screwing the IRS out of a couple hundred is not so
bad,'' she said. While her firm has been conducting green
surveys for nine years, it has never asked the embarrassment
question directly before and Shelton said she was surprised by a few
of the other results-the high embarrassment about littering and
relatively low embarrassment about smoking. Only 39% said they would
be "very embarrassed" if someone they admired found out
they were smoking. "I would be embarrassed if someone caught me
smoking, but I'm a former smoker,'' she said. Wait a minute, haven't
both President Obama and House Speaker John Boehner (R-Ohio) been
known to enjoy a smoke? "I've never seen either of them do it
in public. They hide it, so they're clearly embarrassed by it,''
Shelton answers.
Man
Must Pay Back $1.5M Withdrawn From Casino ATMs June 28, 2012 8:39 AM
DETROIT
(WWJ/AP) - It's payback time for a Michigan man who authorities
say got more than $1.5 million from ATMs at three Detroit casinos in
2009 because of a computer glitch.
On
Wednesday, a federal judge in Detroit sentenced Ronald Page,
a 56-year-old retired Flint autoworker, to 15 months in prison
and ordered him to repay Bank of America from his $2,000-a-month
pension.
Page
reportedly burned through the money playing blackjack over
a two-week span.
Page
said he's "completely apologetic." He earlier pleaded
guilty to theft of bank funds.ay Page discovered he could use his
debit card to withdraw unlimited amounts, but the bank caught on.
They say Page withdrew amounts ranging from about $52,000 to
$515,000 over 14 days.
By
the time Bank of America realized what was going on, authorities say
Page had withdrawn more than $1,543,100.
Defense
lawyer Richard Morgan Jr. wrote in court documents Page is a
recovering alcoholic and drug addict who got hooked on gambling.
Morgan said the incident was "like giving a junkie crack
cocaine."
Morgan
said Page gambled for a 24- to 36-hour stretch without sleep, The
Detroit Free Press reported. After resting, Page allegedly
returned to the table and continued to gamble.
Although
Page won significant amounts during the 14-day blitz, Morgan said
his client eventually lost all of it to the casinos.
This
is a case where something for nothing turns into nothing but
jail!--Ed
Walk
in peace.
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The Shulman
Center 2012 Events Calendar
May
25--Mr. Shulman appeared on Anderson Cooper's daytime
talkshow to discuss shoplifting addiction (show taped 2/5/12). See
www.kleptomaniacsanonymous.com/videoarchive-shoplifting.htm
May
31--Mr. Shulman co-presented on hoarding disorder at
metro-Detroit older adult residential center.
June--Mr.
Shulman's article on compulsive theft, spending & hoarding
runs in Addiction
Professional Magazine.
June--Mr.
Shulman is working with ABC's "Nightline" on a segment on
shoplifting addiction.
June
19--Mr. Shulman presented a 2-hour seminar on hoarding
disorder at Birmingham (Michigan) Community House.
July
10--Mr. Shulman to present a 2-hour seminar on men's
issues in therapy at Birmingham (Michigan) Community House.
August
22-24--Mr. Shulman will be attending and presenting on
compulsive theft, spending & hoarding at the Annual Addictions
Studies Institute in Columbus, OH.
August
(prospective) Mr. Shulman to present on compulsive
theft, spending and hoarding at the Annual Cape Cod Institute summer
conference in Cape Cod, MA.
Summer--Mr.
Shulman will have an article on compulsive theft, spending &
hoarding in Sante Center's magazine on on their website. See
www.santecenter.com
September--Mr.
Shulman will have an article on compulsive theft, spending &
hoarding in Counselor
Magazine.
September
12--C.A.S.A. (Cleptomaniacs And Shoplifters Anonymous)
metro-Detroit celebrates 20-year anniversary.
September
28--October 2--Mr. Shulman will be attending and presenting on
compulsive theft, spending & hoarding at the National Conference
on Addictive Disorders in Orlando, Florida.
October
25--Mr. Shulman will be presenting a 2-hour seminar on
hoarding disorder in Royal Oak, Michigan.
November
1--Mr. Shulman will be presenting a 2-hour seminar on
hoarding disorder in Farmington Hills, Michigan.
November
14-16 (prospective) Mr. Shulman to present on compulsive
theft, spending and hoarding at the Association for Financial Planning,
Counseling and Education's Annual Conference in St. Louis, MO.
Late
2012--Mr.
Shulman has penned the "Foreword" for upcoming book Shoplifters:
Are They Out of Control? by California
forensic psychologist John C. Brady.
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Ongoing ...
The
Baton Rouge, Louisiana court system has a court-ordered, facilitated
educational program for retail fraud offenders. The program is
based on material from Mr. Shulman's book Something
for Nothing: Shoplifting Addiction and Recovery.
Mr.
Shulman created a 1-hour employee theft online course with 360
Training. Learn why
people steal from their jobs, how to deter it, prevent it, and what
to do when confronted with it. Enroll at: http://theshulmancenter.360training.com
Mr.
Shulman created an online continuing education course on
compulsive shopping and spending called Bought Out and $pent!
based on his book and Power Point presentation. The course, CEs
offered, through The
American Psychotherapy Association. at:http://www.americanpsychotherapy.com
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START
YOUR NEW YEAR with MONEY LIFE-COACHING!
Tom Lietaert of Sacred Odyssey and the Intimacy with Money programs
offers individual money coaching as well as various group
workshops on money. Check out Tom's two websites at:
www.sacredodyssey.com /
www.intimacywithmoney.com
EXCELLENT
CONSULTING AND EDUCATION ON FRAUD
Gary Zeune of Columbus, Ohio has
been a friend and colleague of mine for nearly two years. He has
been a consultant and teacher on fraud discovery and prevention for
nearly 30 years. He is interviewed in my book Cluttered
Lives, Empty Souls: Compulsive Theft, Spending & Hoarding. I
recently saw Gary in action recently when he presented an all-day on
fraud to metro-Detroit accountants.
PROFESSIONAL
COACHING/ORGANIZING AVAILABLE!
Eve Cantor, a 30-something professional organizer in the New York
City area offers in-person and Skype coaching for women in need of
assistance with their wardrobe and clutter. See Eve's wonderful
website and video at www.shopyourcloset.com
LAYERED
VOICE ANALYSIS LOSS PREVENTION TOOL
Kevin
Colburn, of Vancouver, British Columbia has been in the loss
prevention field for many years and recently was trained in Israel
to work with layered voice analysis technology. LVA allows
interviewers (and interrogators) to accurately determine a subject's
truthfulness or evasiveness. See: www.elitelva.ca
THE
MONEY SHIFT (Book, Board Game and Seminars)
Tom
Palka, CFP, a metro-Detroit area financial planner, and I recently
met. He's worked in finances for over 25 years and has written a
book, developed a board game, and offers seminars on transforming
our thinking about money and wealth. See his website at www.themoneyshift.com
POSITIVE
RETURNS Court-orderd Programs for Shoplifting
Terry
Richardson, LMSW, of Joplin, Missouri recently contacted me and we
had a long-talk by telephone. Terry worked in the correctional
system before returning to school to obtain his MSW. In 2003 he was
approached and soon founded the first court-ordered program for
theft offenders in Joplin, MO. It seems this small town was
experiencing a steady rise in shoplifting and Terry developed a
program that has made a real dent in shoplifting and has helped
countless shoplifters of all backgrounds. His program is available
for sale. See: www.positivereturnsprogram.com
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Mr.
Shulman's books
available
for purchase now!
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Contact The Shulman Center:
Terrence
Daryl Shulman, JD,
LMSW, ACSW, CAADC, CPC
Founder/Director,
The Shulman Center for
Compulsive Theft, Spending & Hoarding
E-mail: terrenceshulman@theshulmancenter.com
Call (248)
358-8508 for free
consultation!
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